Senior Manager of Clinical Operations

Twentyeight Health

Twentyeight Health

Operations
Posted on Monday, June 17, 2024

1. Twentyeight Health

Twentyeight Health (www.twentyeighthealth.com) is a mission-driven women's health platform that provides telemedicine, medication delivery and care coordination in Spanish and English. Our vision is to address health equity by providing high quality, convenient and affordable women’s health services designed to be inclusive of underserved communities.

Today, we are active in 36 states + DC, and have exciting growth plans. We are rapidly expanding our offerings, and we are backed by some of the best healthcare & consumer investors pioneering digital health including Third Prime, Town Hall Ventures, SteelSky Ventures, RH Capital, Seae Ventures, GingerBread Capital, and more.

You’ll be joining a dynamic, supportive and mission-driven environment. We are a team of doctors, public health experts, designers, engineers and builders across the US committed to changing the face of healthcare, particularly for underserved communities.

At Twentyeight Health, we value a diverse workplace and strongly encourage women, BIPOC, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We are committed to fostering a culture of mutual respect, diversity and inclusion for our employees and customers alike and we can’t wait for you to be a part of it.

2. Role

We are looking for an experienced Senior Manager of Clinical Operations who is excited about our mission and eager to deliver impact while joining a dynamic team. In this role, you will manage our internal clinical operations team as well as our provider partners who leverage our platform to support patients. The ideal candidate has a proven track record of managing clinical operations, specifically in a virtual or telemedicine setting. Your focus will be ensuring our Clinical team provides high quality care to our patient in a friendly and efficient way. You will also be responsible for improving our systems and processes to support the business as it scales.

3. Manager

You will report directly to the Head of Customer Service & Operations, Marta Paterno, who has been with Twentyeight Health since 2019 as it’s employee #1.

4. Responsibilities

  • Oversee and manage day-to-day clinical operations of telehealth platform
  • Ensure our Clinical team provides the highest level of care to our patients
  • Define, track and meet clinical operations goals and use analytical skills to continuously propose solutions to improve
  • Own recruitment, onboarding, and training for frontline clinical staff and prescribing providers
  • Ensure that staff are meeting defined workload, SOPs and quality metrics through regular review and reporting of findings
  • Coordinate with clinical and product teams to implement and optimize processes to ensure efficiency and quality of patient care
  • Track department level key performance indicators (KPIs), and report on weekly status to stakeholders and senior management
  • Responsible for the management and tracking of provider's licensing, credentialing, and renewals
  • Lead by example, fostering a customer-centric culture while implementing best practices to deliver outstanding Clinical Operations as we scale

5. Requirements

We are looking for exceptional candidates who have:

  • Bachelor's degree in healthcare administration, business management, or a related field preferred
  • Proven track-record in clinical operations management, specifically in a virtual or telemedicine setting
  • 5+ years experience in clinical operations function with 1-3 years of management experience
  • Strong experience developing collaborative relationships with a multidisciplinary clinical team
  • Experience optimizing clinical workflows to drive efficiencies and scale
  • Analytical prowess to leverage quantitative insights and drive continual improvement

6. Attributes we look for

  • Track record of consistently delivering excellent results in a fast-paced environment
  • You can operate independently and have enough experience to set and prioritize your own task load to achieve department level goals
  • You anticipate potential challenges and get ahead of them, assessing risk to understand when and how issues should be escalated to gain quick resolution
  • Resourceful, hard working, and eager to roll your sleeves up to execute every detail
  • Excellent multi-tasking and time-management skills, with the ability to prioritize tasks
  • Effective written and verbal communication who can inspire trust and confidence
  • Embrace learning and feedback
  • Passion for our mission to advance health equity and supporting women

7. Our cultural values

  • Our mission is our north star, providing high quality healthcare to underserved women
  • We treat people with care, including team members, our users, clinician partners, and pharmacy partners
  • We hold ourselves to high standards
  • We create an environment where people can show up as their authentic and best selves
  • We have a growth mindset fueled by curiosity, openness to feedback, and focus on constant improvement

8. Compensation & Benefits

  • Base compensation between $90-110k
  • Attractive stock options and bonus package
  • Medical, dental, and vision insurance
  • Paid 12-week parental leave
  • Fertility & family-forming financial assistance
  • PTO that increases with tenure
  • Access to 401k
  • Additional work-from-home support & perks

6. How to apply

Please complete the application form and upload your resume here. Thank you for your interest and we look forward to reviewing your application!