Reporting to: Clinic Manager

Location: Tia West Hollywood, - 8500 Sunset Blvd Suite 103, West Hollywood, CA 90069, United States

Schedule Details: Monday-Friday (shifts may vary 10:30am-7pm or 8:30am-5:00pm), Saturdays as needed (shift 7:30am-4:00pm)

Compensation: $22- $24 Depending on Experience

Role Summary: As one of Tia’s Medical Assistants you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions of your role will include rooming patients, collecting patient health information, messaging with patients, ensuring all rooms are properly prepared throughout the day, collecting & preparing blood and other samples.

Tia Company values you “spike” on:

• Probing deeply to understand
• Asking why then why again
• Act as a pack not as a lone wolf
• Finds joy and gratitude every day
• Practice Personalized Care

Abilities:

• Highly organized
• Ability to multitask
• Strong process orientation
• Excellent patient service orientation
• Detail-oriented
• Keep a vibe of calm, steadfastness and composure under pressure

Skills:

• Phlebotomy
• Vitals documentation
• Autoclaving + disinfecting
• Supply expiry review
• Supply management & ordering

Responsibilities:

Ask why and probe deeply to understand the reason for the patient's visit.

• Ask questions to collect background story -- leaving notes for providers
• Review health summary with patient, ensure all the info is accurate
• Take the patient's vitals and record

Close the loop and ensure that all follow ups are handled per clinical process and in a timely manner.

• Confirm patients current pharmacy preference and update in TiaMD and DrChrono
• Order Labs and imaging
• Ensure all Dx codes are properly added to lab and imaging orders

Act as a pack with fellow MAs, front of house staff and NPs/MDs to ensure the proper “air traffic controlling” in the clinic

• Ensure that patients are moved from front of house to back of house- “room patients”
• Leverage providers with signals if they are running behind / clinic is backed up
• Monitor the schedule to know who has checked in
• Perform review of the schedule the night before, brief providers on the day + think through “air trafficking” requirements for the day

Practice Personalized care

• Review health records of next day patients every day -- ensure providers are briefed on the patients coming in
• Remember the nuances of each patient, remind providers of these nuances
• Work to capture nuances and personal needs of each patient in your time with them to help providers and all Tia care professionals better serve the patient
• Communicate and document these nuances when appropriate

Perform phlebotomy on patients as needed

• Uphold the clinical guidelines for Phlebotomy

Maintain the order and spotlessness of the clinic

Other “nice to have” skills:

• As a clinic that seeks to create an environment for all women to feel safe, heard, recognized and avowed in their health, bodies and lives, we are consistently seeking providers with backgrounds that are meaningfully different from those already forming our team. You bring a diverse background, a range of care experiences in different communities or various modalities
• Former positions in delivering care for women in the following situations is a plus, including care delivery for LGBTQ populations
• You have experience running data security protocols and have a strong understanding of HIPAA

Other important details:

• You’re willing to work morning, nights & weekends, if needed
• You’re authorized to work in the US
• Tia is an equal opportunity employer