ABOUT PEOPLEONE HEALTH:

PeopleOne Health is one of the fastest-growing providers of value-based primary care and has earned the best-in-class member satisfaction scores. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for each other; care for our members.

JOB SUMMARY:

The Training and Clinical Operations Coordinator supports the effective execution of training and operational initiatives across PeopleOne Health clinics. This dual-function role is responsible for organizing training schedules, supporting onboarding processes, managing communications, and coordinating operational project tasks. The Coordinator plays a critical role in ensuring that training programs are implemented smoothly, operational projects stay on track, and teams are supported with the tools, information, and resources needed to deliver high-quality care.

SUPERVISORY RESPONSIBILITIES:

This position provides supervision to others: No

ESSENTIAL JOB FUNCTIONS:

• Coordinate all logistics for training programs, including scheduling, calendar invites, material preparation, room setup, and communication with participants.
• Maintain the Learning Management System (LMS) by assigning training, tracking completions, and generating compliance and performance reports.
• Serve as the point of contact for onboarding coordination of new clinical and non-clinical employees.
• Support new clinic openings by coordinating timelines, training schedules, materials, and readiness checklists.
• Assist with mock clinics and go-live preparation by ensuring timely communication, trainer coordination, and logistics support.
• Create and distribute onboarding packets, orientation schedules, and communications for new hires and managers.
• Manage operational project tracking documents, action items, and implementation schedules.
• Coordinate and document recurring training, remediation sessions, and post-go-live follow-up.
• Support escalation and communication pathways during operational rollouts and clinic launches.
• Collaborate with clinical training specialists, area managers, and support teams to ensure successful delivery of training and operational projects.

Other Duties:

• Monitor and maintain a centralized training and operations calendar.
• Track deliverables and follow-up tasks for operational initiatives and clinic readiness projects.
• Assist with reporting needs for audits, compliance reviews, or leadership updates.
• Participate in the improvement of workflows and tools related to training and clinic onboarding.
• Travel occasionally to support new clinic launches or regional training efforts (estimated <15%).

SKILLS & ABILITIES:

• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Attention to detail and follow-through for documentation, scheduling, and communication.
• Ability to work independently and proactively in a fast-paced, dynamic environment.
• Excellent interpersonal and written communication skills.
• Proficiency in Google Workspace (Docs, Slides, Sheets, etc.)
• Ability to work collaboratively across departments including training, clinical leadership, operations, HR, and other support teams.
• Adaptability to shift priorities and the ability to support rapid scaling needs.
• Customer service mindset with a focus on internal stakeholder experience.

EDUCATION & CERTIFICATIONS :

• Required: Associate’s Degree in Business, Healthcare Administration, Organizational Development, or related field.

EXPERIENCE:

• Required: 2+ years in training coordination, project coordination, or clinic operations support.
• Required: Experience working in a healthcare, training, or multi-site environment.
• Preferred: Experience with Learning Management Systems (e.g., Paylocity)
• Preferred: Familiarity with clinic workflows, EMR systems, or healthcare onboarding processes.

PHYSICAL REQUIREMENTS:

(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.)

• Ability to sit or stand for prolonged periods
• Ability to lift or carry up to 15 pounds (training supplies, laptops, binders)
• Ability to travel as needed for clinic openings or team meetings
• Frequent use of computer, video conferencing platforms, and other standard office tools